This activity introduces students to the characteristics of good customer service and explore how they use empathy and good listening skills in their interactions.
Suggested Grade Level
Approximate Time Needed
- Describe two examples of how you used empathy and good listening skills in interactions with your customers/clients or co-‐workers in your workplace during the past week.
- Did you alter your behavior with customers/clients as a result of this week’s lesson? If so, how? And what was the response?
Completion of worksheet
This activity gives students an opportunity to reflect on their internship experiences and the key takeaways from related lessons, such as what skills, techniques, and concepts can be applied to college and future work.