Suggested Grade Level
Approximate Time Needed
Look at the handout, 10 Rules for Good Customer Service. In pairs:
Take turns reading the 10 rules.
On the worksheet, write down who your internship customers are and describe them to your partner. Remember, co-workers can be considered customers!
Pick which of the 10 rules are most important at your internship site, and explain why to your partner.
Tell the class that now they are going to think about who the customers are at their internship sites and how they can learn the skills to serve these customers effectively and with empathy.
Divide the class into pairs and have them turn to the handout, 10 Rules for Good Customer Service, and complete the task.
Complete 10 Rules for Good Customer Service worksheet
This activity introduces students to the characteristics of good customer service and explore how they use empathy and good listening skills in their interactions.
This activity gives students an opportunity to reflect on their internship experiences and the key takeaways from related lessons, such as what skills, techniques, and concepts can be applied to college and future work.